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eZfile Stakeholder Feedback

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Which of the following role best describes you?

Company Director / CEO / Officer
Authorized Intermediary
Individual user

(This question is mandatory)

Are you a foreign or Pakistani National?

Foreign National
Pakistani National

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How easy is it to create an account and log in to the eZfile portal? (Please rate on a scale of 1 to 5, where 1 = Very Difficult and 5 = Very Easy)

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5

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How easy is it to navigate and use the eZfile portal for your filing and compliance needs? (Please rate on a scale of 1 to 5, where 1 = Very Difficult and 5 = Very Easy)

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2
3
4
5

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How often you faced any technical difficulties while using the eZfile portal?

Frequently
Occasionally
Rarely
Never

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Which of the following issues have you experienced while using the eZfile system? (Select all that apply)

Check all that apply

Difficulties with login, signup, or user account access
PIN application issues
Problems resetting your password
Server connection errors
CNIC being marked as invalid
"Reset" or "Submit Application" buttons not appearing
Issues during the final submission of the incorporation process
Inability to make changes when a process is referred back (fields appear un-editable)
Incorrect or incomplete shareholder information / data inconsistencies
NTN not generated
Other:

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How do you rate the adequacy of guidance and tooltips available in eZfile portal while filing the process and till its disposal? (Please rate on a scale of 1 to 5, 1 = Least adequate and 5 = Most adequate)

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3
4
5

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Have real-time email/SMS notifications (as offered by eZfile) improved your user experience?

Yes
No
Not Sure

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Guide book on procedure of filing, awareness videos on filing different major processes, and FAQs on eZfile are available on our website. How helpful are these available support materials? (Please rate on a scale of 1 to 5, 1 = Not Helpful, 5 = Very Helpful)

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5

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How useful have you found the dedicated WhatsApp number for support with the eZfile platform?

Very useful
Somewhat useful
Not useful
I was not aware of this feature
I have not used it yet

(This question is mandatory)

How would you rate the behavior and helpfulness of SECP staff providing in-person or phone support for eZfile-related queries?

Excellent – very courteous and helpful
Good – generally helpful with minor issues
Average – mixed experiences
Poor – unhelpful or discourteous
I have not interacted with support staff

(This question is mandatory)

What improvements would you suggest to make eZfile better? (500 words limit)

Please check the format of your answer.

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